Terms & Conditions

1. Conditions of Use

Please read these terms and conditions carefully. By using, visiting or purchasing from our websites you agree to be bound by the terms and conditions established by Hair Xpertise and detailed in these Terms and Conditions.

2. General

These terms and conditions do not affect your statutory rights. To order goods from this website you must be 18 or over and accept delivery within the UK.

3. Description of goods

Great care is taken to detail precise and accurate information on all of our products. To the best of our knowledge all products are accurately detailed on this website.

Any typographical, pricing, clerical, omission or error in any information on this website shall be subject to correction as soon as possible and without any liability to Hair Xpertise.

4. Payment and Pricing

Prices and availability of goods are subject to change without notice and will be detailed on our website. All prices include VAT at the appropriate rate. Prices are shown in £GBP sterling.   We accept payment in a secure environment by credit and debit card, we currently accept Visa, Visa Debit, Mastercard and all major credit and Debit cards, excluding American Express.

In the case of order cancellation or a refund is required we will credit your payment method as soon as possible but in the event no later than 30 days from date of purchase.

5. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel any order placed via this website and entitled to a full refund of the cost of the product up to 21 days after you receive your goods. For full details regarding Order Cancellations and Refunds please go to the Delivery Information/Refunds section of this website or contact our Customer Service dept on 44 (0)1494811490.

6. Delivery Information and Shipping Rates

UK Delivery:
First Class £5 per order
UK 48 hour special delivery £7.50 (working days)

UK deliveries are by Royal Mail. Larger consignments containing multiple items are delivered by Parcelforce. All other deliveries are fulfilled by standard mail, orders are normally dispatched within 3 working days we aim to notify you wherever possible delays beyond this time.

UK Sales Only; for all other sales enquiries please call our sales office 44 (0) 1494811490

Goods can only be delivered to the address on the original order and cannot be re-routed once order is confirmed.

7. Product Availability

Our aim is to make available all of our products for sale through this website, however occasionally an item may be out of stock and if this is the case we will notify you as soon as possible. We reserve the right to discontinue any of our products at any time without notice. Any discontinued product will be removed from this website as soon as possible.

8. Security Policy  

Secure Payments

Our Payment Service Provider is Opayo (formerly SagePay). Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Opayo uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

Secure Browsing

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. Click the padlock icon to view more information about the secure certificate on this website. Connections to our website are also using the same internationally recognised 256-bit encryption standards as Opayo.

9. Privacy Policy                                                                                                                                                        

We will not collect any personally identifiable information (e.g. name, address, telephone number and e-mail address) about you unless you provide it to us voluntarily.

What we may do with this information:

If you do provide us with personally identifiable information, we may use it to improve our understanding of your interests and concerns.

We may use it to occasionally email you about changes to our Web site, new products, site and service updates and special offers we think you’ll find valuable. If you would rather not receive these emails, simply reply to any e-mail sent to you and type UNSUBSCRIBE in the subject line of your reply.

We will use this information to send you requested services, such as email newsletters.

Companies we contract with to operate our web site and our shipping vendors will have access to elements of your personally identifiable information. However, they are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us.

What we will not do with this information:
We will not rent, give or sell your personally identifiable information to any outside organization for the organization’s own use without your consent.

How we will treat information from children:
HairXpertise does not intend to collect any personally identifiable information from children under thirteen years old. HairXpertise will specifically instruct children not to submit such information on our web site. If a child provides us with personally identifiable information, his or her parents/guardians should email us at enquiries@hairxpertise.co.uk and request that this information be deleted from our files. We will make reasonable efforts to remove this data in a timely manner.

How you can request changes to your personal information:
Anyone wishing to correct/update/delete personally identifiable information from our database should contact us at enquiries@hairxpertise.co.uk. We will make all reasonable efforts to service your request in a timely manner.

Links to other sites:
Our business partners, whose sites you may visit after clicking on a link from our site, may have less stringent privacy policies. We do not have control over these policies and urge you to read their privacy statements before providing any personally identifiable information.

We may collect information about you that is not personally identifiable (e.g. the type of Internet Browser you use).

How we may obtain this information:
We may obtain this information by storing a cookie [a piece of data containing non-personally identifiable information about you] on your computer. With most Internet Browsers, you can erase this information from your computer’s hard drive, block all cookies or even receive a warning before a cookie is placed on your system. Click on your Browser’s Help button for more information. If you do reject our cookie, you will still be able to use our site; however, your experience will be less personalized.

What we may do with this information:
We will use this information to tailor content to your interests and to help us to avoid asking you for the same information on repeat visits to the site. We will also use this data to analyse site trends and administer the site.

Although we do not collect personally identifiable information automatically, we may tie information collected automatically to your previously submitted personally identifiable information. If you do not want this information tied to your personally identifiable information, see the “What We May Do With This Information” section above to learn about how to disable cookies.

We will take reasonable precautions to protect your information from loss, misuse or alteration.

Changes to privacy policy:
If we ever change our privacy policy, we will post changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it to others.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.

Please view our privacy page for full details of cookies set when using this website, and point 13 below.

Links to other sites (cookies):
Some of our business partners, whose sites you may visit after clicking on a link from our site, use cookies. We do not have control over these cookies.

Privacy when shopping with HairXpertise
We collect information about you during the checkout process on our store.

What we collect and store
While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes for as long as currently applicable law requires us to keep this information. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —

We accept payments through Opayo, formerly SagePay. When processing payments, some of your data will be passed to Opayo, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Opayo Privacy Policy for more details.

10. Submissions

In the event that you submit material, be that written or photographic content, to us, the following terms apply.

If you do not own the material you are submitting, you warrant that the submitted content is not subject to copyright and is in the public domain or that you own the material you are submitting and that it does not infringe any copyrights owned by others.

By submitting content to HairXpertise you automatically grant HairXpertise, or warrant that the owner of such content has expressly granted HairXpertise, the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such content. You also permit others to access, view, store or reproduce the content for their personal use. Subject to this grant, the owner of content placed on HairXpertise.co.uk retains any and all rights which may exist in such content. HairXpertise shall have no obligation to use material you submit and reserves the right not to use material that it finds objectionable.

11. Intellectual Property

The entire contents of this website are protected under copyright and Trademark laws. Users may download material for their own non-commercial use. The further copying, redistribution, modifying or publication of any part of this website is prohibited without written authorization from Hair Xpertise.

12. Limitation of Liability

HairXpertise makes no representations, warranties or assurances as to the availability, accuracy, or completeness of this site or its contents. HairXpertise shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information provided on this site.

With the exception of other HairXpertise websites, HairXpertise is not affiliated or associated with sponsors of sites which hyperlink to or from HairXpertise.com and does not endorse the content appearing in other sites. These links are provided only as a resource for the users.

13. Cookies

We use Cookies to give you the best shopping experience. You will be asked when entering our sites if you agree to our use of Cookies. If you do not agree or if you require more information regarding Cookies you can either leave the site or click on “more info”. For further information and details of which Cookies we use, please go to the Security and Privacy Policy section of this website.

14. Governing Law

These Terms and Conditions and your use of this website are governed by the law of England and Wales. 

15. Unsubscribe                                                                                                                                                                 

You can Unsubscribe from our data list/correspondence at any-time, simply e-mail enquiries@hairxpertise.co.uk or telephone 44 (0) 1494817342 or by writing to Hair Xpertise, Greenacre, Hammersley Lane, Penn, Buckinghamshire, HP10 8HF, with your name and address stating “unsubscribe”

16. Legality

Hair Xpertise are under no liability in respect of any defect arising from misuse, wilful damage, negligence, incorrect application/use, or not following manufactures recommended application procedure. 

17. Complaints

If you are not completely happy with your purchase/service please let us know and we will try to resolve as quickly as possible.

Please contact our Customer Service Dept, email or write to us, contact details below.  

18. Our Contact Details

Hair Xpertise
Hammersley Lane,
HP10 8HF.

Tel: 44 (0) 1494811490
E-mail: enquiries@hairxpertise.co.uk


Company number 04563862